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Printer Refilling Q & A

TECA brings you these answers to Printer Refilling Q & A

Do you have a shop where we can visit you?

NO, as you can tell by our website we have over 65 products and services available and a heap more in testing due to this fact but we apologise as we do not normally have the time for visits. We cater to Inkjet and Laser, or Toner, Cartridge owners, not only Australia Wide, but World Wide. We have been involved with the Inkjet Cartridge refilling and remanufacturing since The Inkjet industry started some 12 years ago, and have been dispatching goods through Australia Post and Couriers on a daily basis.

Q. Will the AUSIS Inkjet Refill System work in my printer?

> A. Yes. The Universal Inkjet Refill System uses a specially formulated ink that works in any printer. When a cartridge is first made, the manufacturer filled the cartridge with ink & then sealed the filling hole. When refilling, all you are doing is accessing that original filling hole and adding more ink.

Q. Does using AUSIS Ink void my warranty?

A. According to Hewlett Packard, the use of a refilled print cartridge does not affect the warranty, unless failure or damage is attributable to it. This is typical of all manufacturers' warranties. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer.

Q. Are the colours the same as the original?

A. For all practical purposes, yes. If there are slight variations in color, they can be adjusted through software. Please read the General Refill Tips for advice on maximizing your refill experience and extending the life of your cartridge. Note: As we manufacture Inkjet Ink in Australia, under license, we ensure the Black ink has extra black dye to darken the final print to Australian standards!

Q. Will AUSIS Ink clog my printer head?

A. AUSIS only supplies fine quality ink which is refined to 1/6 of a micron, whereas Hewlett Packard ink (for example) is refined to only 1 micron. Please note that allowing your printer to remain idle can cause ink to dry and clog your printer head. We have available Inkjet Print Head & Cartridge cleaner available, for cartridges that have been left to dry out.

Q. Is the AUSIS Inkjet Refill System messy?

A. No. AUSIS Inkjet Refill System uses a needle injector which allows you to precisely control the filling process. Just follow the instructions and do the refilling over a protected surface such as a kitchen sink or work bench.

Q. How many refills can I get with the amount of ink supplied in the AUSIS Inkjet Refill System?

A. That depends on your cartridge capacity. For example, a Hewlett Packard C6657A cartridge can hold 3-5ml of ink (per color) thus giving you 4 refills to each chamber, using our smallest kit. This works out to about $1.00 per colour! A larger kit works out to about .50c per Colour! Please check your instruction manual to determine your cartridge capacity. Also the larger the bottles of ink, the more refills.

Q. How many times can a cartridge be refilled?

A. The answer varies depending on the manufacturer and the model. All inkjet cartridges have a limited life span, and typically a cartridge will last between 3 - 10 refills due to the electronics that control printer jets. Small resistors on the cartridge overheat when the ink runs out, therefore limiting the life of the cartridge. You can extend the life of your cartridge by not letting the ink run out completely before refilling. Cartridges with no Print Head can be refilled numerous times.

Q. Does AUSIS have Universal inks for the new 6 color systems?

A. Yes. AUSIS makes Universal Light Cyan and Light Magenta inks which are used by Canon, Epson, HP, and Lexmark to produce better skin tones in photo reproductions.

Q. What can I do if the cartridge print nozzles are clogged?

A. Uneven printing, skipping, or no print may suggest clogged print nozzles. If a cartridge has been left, unused or stored for a long period of time, its print nozzles may become blocked with old dried ink. One method is to allow the print heads to soak in our Cartridge & Print Head Cleaner for an hour, this should help unclog the print nozzles and restore print quality. For printers with internal print heads, we suggest using our Cartridge & Print Head Cleaner to soak through the tubing, and clean the print head. Printing flush / cleaner prices at bottom of page.

Full instructions are available.

Q. What is the shelf life of AUSIS Universal ink?

A. The shelf life of an unopened bottle is approximately 3 years. Once a bottle has been opened, the shelf life is about 3 years. In order to achieve this optimal shelf life, the ink should be stored in an airtight container and not exposed to direct sunlight or any type of UV light. See also Cartridge and Print Head Cleaner Instructions.

Q. How do we obtain Technical Support

A. Inkjet refilling is an "Art" and not a science. Inkjet cartridges are designed for single use and the amount of refills you get per cartridge can vary from 2 up to 20 or more.

Occasionally there are questions when refilling your inkjet cartridge. There are many reasons why you could have difficulties with refilling that are not related to the ink and the cartridge will not print. With our technical support page we have attempted to answer the most common refill issues. If your difficulty is not listed here please e-mail us with the specifics of your difficulty.

Can I buy bulk ink?

Yes and you will save even more money once you have the tools to refill your cartridge. This is especially important for those with colour cartridges that have all three colours in the one unit. As you refill these you will find that depending on the type of printing you are doing you will use one colour more than the others. As a benefit you can purchase one particular colour rather than purchasing all three colours.

I have refilled my Epson cartridge and have put it back in the printer but the out of ink light will not turn off?

Leaving your printer on take the cartridge out and put it back in. This will then switch the light off.

Do you sell cartridges?

Yes, we sell Compatible and Remanufactured cartridges for all Inkjet Printers, and most Laser, or Toner, Cartridges. We do not usually stock new, or OEM, cartridges.